Customer service is extremely important for sustained business growth and as an organization SendnSpend Technologies LLP (SnS) (“Company”) strives to ensure that our customers receive exemplary service across different touch points.

Purpose

Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework. Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

The Grievance Redressal Policy follows the following principles:

• Customers are treated fairly.
• Complaints raised by customers are dealt with courtesy and in a timely manner
• Customers are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints.
• The employees work in good faith and without prejudice, towards the interests of the customers.

It is our constant endeavor to provide our customers with the best possible service and care. In case of any grievances (including concerns about staff behavior) against “SendNSpend”, you may reach out to our representatives below at any time between 10.00 AM and 6.00 PM Monday to Friday except public holidays. We are committed to providing grievance redressal in a timely manner.

Grievance Redressal Mechanism

Customers are requested to address all their grievances at the first instance to the Grievance Redressal team. The contact details of the Grievance Redressal team is provided below.

Online grievances through the Customer Support email id: support@sendnspend.com

For phone support, users can reach out on +91-8469656261

You can also write to us at : M.no.365/B, P.no. 3, in Front of Rajpallu Mangal Karyalaya, Mehul Garden, Uchgaon, Kolhapur, Maharashtra- 416005

The customer will be given an acknowledgement/ticket number of his/her complaint within 1 working day from the date of receipt of the Complaint.

Refund Policy

Once the customer chooses to avail the services of the Company and agrees to pay the plan ofered by the company, such payments towards the subscription of the plan and/or any one time fees as applicable shall not be refunded by the company. Kindly note that payment towards purchase of any plan is irreversible process.

Post reciept of the payment, the company shall provide the customer with the user ID and password to the registered email ID to perform services of the company. For availing the services, customer may choose to make payments via payment gateway. The required amount will be credited to the customers ID on sucessfull confirmation from the payment gateway. If due to some reason the transaction is failed, the amount will get automatically refunded to customers source account within 14 business days. Please note that only actual amount minus the payment gateway charges will be refunded. However, if the user has not recieved the required services even after sucessfull payment, the company will provide a valid refund to the extent of corrosponding payment recieved by the company with respect to the perticular transaction upon submission of valid proofs.

• Cancellation and Refunds is not applicable on E-Gift Cards
• Physical Gift Cards can be cancelled as long as they have not been dispatched by us
• Expired Gift Cards are not redeemable and Gift Card amounts will not be refunded or credited when expired
• Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed
• Physical Gift Cards and e-Gift Cards can’t be exchanged for cash

Customer accepts that the refun policy is subject to all terms and conditions as stated in the agreement of the customer/business with the company.